Return policy

If you regret your purchase, you must notify us by email within 14 days of receiving the products in question. 

After you have notified us that you wish to return, you have 14 days to return the product in question. Once we have received your return and made the assessment that the product is in substantially unchanged condition, we will refund you within 14 days, as well as notify you via email that the case is closed. Refunds are made using the same payment method used for the purchase. 

For your return to be approved, the product must be unopened, unbroken, unused and available in undamaged original packaging with associated packaging.

Cosmetic and personal care products where the packaging has been opened by you and which may also have been used by you and which can therefore no longer be sold for health protection or hygiene reasons are excluded from the right of withdrawal and are therefore not withdrawn. In this way, we can guarantee that all our customers buy an untouched and fresh product.

Return instructions

If you regret your purchase, you can make a return. If you have received a damaged product or are missing a product in your order, you can make a complaint. Contact us here.

In case of a regret, inform us within 14 days of receiving the order by email at well@orionpharma.com. Please include in the email the order number. Pack the items carefully and use the return label which you’ll find in the delivery. 

Product complaints and adverse events

In case of a product complaint or an adverse event please inform us as soon as possible through this form. 

Dispute resolution

In the event of a dispute, we follow the recommendations of the National Board for Consumer Disputes (Almänna reklamationsämnden ARN).