FAQ
Inquiries about our products
Do the products contain any fragrances?
All our products are fragrance-free to ensure they are as gentle as
possible and suitable even for sensitive skin.
Which ages are these products intended for?
Our Baby Care Basics Bundle products,
made from gentle ingredients, are suitable for use from infancy onwards. The
Gentle Cleansing & Moisturizing Cream from our Mama Bundle is also suitable
for all ages.
Where are the products made?
The products are manufactured in Finnish and Danish factories, adhering to high standards of purity and quality.
Are the products vegan?
All the products are vegan except for the Baby Vitamin D3 Drops, which contains lanolin.
Are the products suitable for sensitive skin?
All our products are made with gentle ingredients suitable for sensitive skin. They are free from common sensitizing substances, such as fragrances, making them ideal for the whole family.
Inquiries regarding purchases
Which countries do you ship to?
Currently, we only deliver to Sweden, but we plan to expand our deliveries to other locations in the future.
How do I return an item?
In case of a regret, inform us within 14 days of receiving the order by email at well@orionpharma.com. Please include in the email the order number. Pack the items carefully and use the return label which you’ll find in the delivery.
Please note, that for your return to be approved, the product must be unopened, unbroken, unused and available in undamaged original packaging with associated packaging.
How do I complain about a product?
In case of a product complaint or an adverse event please inform us as soon as
possible through this form.