Accessibility statement
Accessibility Status
Orion Pharma Oy is committed to ensuring the accessibility of the Well by Orion Pharma online store in accordance with Directive (EU) 2016/2102 of the European Parliament and of the Council.
The accessibility of the service was assessed by an external expert in May 2025. This statement is based on an expert evaluation and a programmatic assessment conducted using the Accessibility Keeper tool.
Based on the evaluation, the web service partially meets the WCAG 2.2 AA-level criteria defined by law. This means that some features of the site do not fully comply with accessibility requirements.
Our goal is to make our web service accessible to everyone. Therefore, we are actively addressing the deficiencies identified in the review. We welcome feedback related to accessibility and usability. Instructions for providing feedback can be found at the end of this statement.
Non-accessible Content
The following content or functions do not yet meet the requirements.
Content not covered by legislation:
Web content archived before June 28, 2025
Video recordings published before June 28, 2025
Shopping Cart and Payment
The service is built on the Shopify e-commerce platform. Some views in the ordering process come directly from the platform and cannot be modified. These views partially meet legal requirements; deficiencies are detailed in Shopify’s own accessibility statement.
Heading Structure Deficiencies
WCAG 1.3.1
There are issues in the heading structure, such as skipped heading levels and missing main headings on some pages.
Contrast Deficiencies
WCAG 1.4.3
The minimum contrast between text and background is insufficient in some areas:
Homepage hero: contrast between video and text
Homepage product highlights: manufacturer name
Subpage heroes: contrast between video and text
Automatically Updating Content
WCAG 2.2.2
Automatically starting, changing, and moving content cannot be paused, stopped, or hidden:
Homepage hero video
Rotating content in the info banner
Language Versions of Alternative Texts
WCAG 1.1.1 and 3.1.2
Alternative texts for images in the Swedish version are in English. They should be in the language defined for the page, or the language change should be programmatically indicated.
The logo in the footer has an incomplete text alternative.
Provide Feedback on Website Accessibility
Did you notice an accessibility issue? You can send accessibility-related questions, issues, and suggestions using our feedback form.
Supervisory Authority
If you notice accessibility issues on the site, please first provide feedback to us, the site administrators. A response may take up to 14 days.
If you are not satisfied with the response or do not receive one within two weeks, you can report the issue to the supervisory authority.
The Swedish Post and Telecom Authority (PTS) oversees the Accessibility Act for certain products and services, which comes into effect on June 28, 2025.
You can report to PTS if you believe our service has accessibility shortcomings.
You can also report to PTS if you believe this accessibility statement is lacking or if your accessibility request has not been handled appropriately.